Returns & Exchanges
At Goldie Locks, we want you to love your hair journey; if you are not completely satisfied with your purchase, we offer a 30-day return window for most products. Our goal is to ensure your experience is as seamless and radiant as your hair.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once approved, a prepaid shipping label will be sent to your email; simply print it out and securely package your items in their original containers.
Ship It Back
Drop off your package at any authorized carrier location to be sent back to our quality control facility for inspection.
Receive Your Refund
After we receive and process your return, a refund will be issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing