Frequently Asked Questions
Everything you need to know about your Goldie Locks experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on customs processing.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product for a full refund, minus shipping costs.
Are your products safe for color-treated hair?
Yes, all Goldie Locks products are formulated to be sulfate-free and paraben-free, making them safe and gentle for color-treated and chemically-processed hair.
Do you test on animals?
Absolutely not. Goldie Locks is a 100% cruelty-free brand. We do not test our products or ingredients on animals at any stage of production.
How can I track my package?
Once your order ships, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Afterpay.